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Once the tour booking form has been filled a member of our team will reply to your request within a business day to discuss the details of the trip, answer any additional questions you may have and process payment. If you do not hearr from us, please make sure to check your junkmail folder or give us a call.

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To secure your spot on our Town and Area tours, Low Tide Ithaka Hikes and Full Day Polar Bear Tours, we require payment in full within 10 days of your reservation. A 50% deposit is required for our multi day trips with the balance due 90 days prior to departure.

To reserve a spot on our Northern Lights Call list, a $15 non refundable deposit is required and is valid for the duration of your stay in Churchill. If the Aurora is visible before midnight you will be called and picked up from your accommodation to view the Northern Lights. Upon completion of the tour you will be charged the balance of your invoice.

Cash or e-transfers are preferred methods of payment. We also accept Visa and Mastercard payments. Once payments and deposits have been received our cancelation policy is in effect.

Cancellations due to Covid-19 related travel restrictions set in place by Manitoba’s Public Health department are fully refundable. Cancellations made up to 90 days prior to the trip departure are fully refundable minus a transaction fee of 10% of the total tour cost. Given the nature of our seasonal business and the relatively small window of operation, cancellations within 90 days of departure are non-refundable unless the dates in question are able to be filled. We will make every attempt to try and fill your spot in order to issue a full refund, but if unable we reserve the right to keep payment. Travel insurance is strongly recommended.